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Tel/Fax: +44 (0)1252 674878
Email: info@bestofbvi.com

Terms & Conditions
Private Villas
Best of BVI
 
Paying the rental fees for the villa constitutes your acceptance of the following terms and conditions:

PAYMENT POLICY:
Once you reserve a villa a deposit of 50% of the villa rental rate is due within 7 days of booking to confirm. Failure to make this payment subjects your reservation to automatic cancellation without notice to you. The balance due of rent, Government Hotel Tax, and damage deposit must be paid in full at least 60 days prior to your arrival.

CANCELLATION POLICY:
All cancellations and any request for changes to your reservation (such as date changes or changes in the number of persons) must be made in writing by email, mail or facsimile. For cancellations received outside 60 days prior to arrival 80% of your deposit is refunded. For cancellations received within 60 days prior to arrival 100% of the deposit or rental (whichever has been received) is forfeited. Should you have to cancel your reservation for any reason, we will make every effort to re-book the villa to another guest and 80% of your rental fee will be returned to you for the nights rebooked. In some cases, villa owners may be persuaded to allow you to rebook your villa at a later date, without penalty to you. Refunds due to last-minute reductions in the total headcount originally booked will only be considered on an individual basis when requested within 60 days of your arrival.
TRAVEL INSURANCE:
For peace of mind we recommend travel and trip cancellation insurance.
TRAVEL DOCUMENTS:
It is the guests' responsibility to travel with the correct documentation. If you have any questions about the required documents, please call or e-mail us.

DAMAGE DEPOSITS:
Damage deposits are fully refundable within 45 to 60 days of guests' departure, provided there is no damage, breakage, missing items, no additional cleaning for villas left abnormally dirty, long distance calls charged to the villas telephone and no other outstanding charges. You, as the guest, agree to take all reasonable steps to ensure that your guests or families adhere to the rules and regulations affecting your villa. All villas are fully furnished, including a plentiful supply of bed linens and towels for guests’ use. Rearranging the furniture or removing any items from the villa is strictly prohibited.

ARRIVAL:
We'll need to know your arrival information (airline, flight number, arrival time, car rental company, departure time, departure flight number) at least two weeks prior to your arrival on the island. While en route, it is required that you notify us if your flight is delayed or cancelled for any reason, so we can notify your villa escort and car rental company of the delay. Failure to contact us may result in a $50 penalty. Penalties will be deducted from your damage deposit. It's very important that you follow the arrival instructions provided to you prior to your departure!
ESCORT TO YOUR VILLA:
The property manager will meet you on arrival at the airport or ferry dock, or at your car rental agency, where you will be escorted to your villa and given an island and villa orientation at your villa (unless otherwise stated). These services are included in your rental rate, although a tip for your escort is at your discretion for excellent service. You'll also have the property manager’s day and night phone numbers for contact in case you need anything (even advice!) during your island vacation. Transportation back to the airport or ferry dock upon your departure is NOT provided or included. When choosing a hire car, be sure to rent a vehicle large enough for your entire party plus your luggage.

CHECK-IN and CHECK-OUT TIMES:
Your villa check-in and check-out times will be listed on your villa invoice but is usually no earlier than 3pm (check-in) and 11am (check-out). It may be possible to arrange an early check-in or late check-out, of which we'd be happy to try and accommodate you. Guests who do not request a late check-out in advance will be charged a $250 penalty fee for not checking out on time.

LIABILITY:
Best of BVI Ltd acts as an agent for accommodations and does not assume any liability for personal or property loss and damage or injury during guests' occupancy of their villa. Guests are responsible for the villa during occupancy, must lock windows and doors securely at all times when not on the premises, and must exercise due care in securing all personal property. All villas are privately owned. The villa owner and Best of BVI Ltd reserve the right to refuse service or rentals to anyone at their discretion.
CAPACITY OF VILLAS:
The total number of persons allowed in the villa at any one time is restricted to the number of persons scheduled and paid for, based on two persons per bedroom. Should a group misrepresent themselves, they will be required to pay for all excess persons immediately, or shall vacate the villa without refund.
HURRICANE SEASON:
In the unlikely event of a hurricane (hurricane season is between 1 June to 30 November) the island villa manager will contact you and advise. We do not allow any guest to remain at the villa during a hurricane as the villas will be shuttered and utilities turned off. You will receive a full refund of the unused portion of your rental and hotel taxes paid. We recommend trip cancellation insurance to cover your other travel expenses.
PETS:
Pets of any kind are NOT allowed in or on the villa’s premises. A pet, or evidence of a pet, found on premises will cause immediate eviction, and the guest's rent and deposit will be forfeited.
NOTARISED LIABILITY WAIVER:
Some villas require a signed, notarised liability waiver for children. If the villa requires a waiver, it is the guests' responsibility to return the signed waiver prior to arrival at the villa.
CLEANING:
All villas are cleaned thoroughly prior to your arrival. Most villas include, at least, a mid-week maid service in their rates. This includes changing of the bed linens and cleaning the kitchen and bathrooms. This maid service does not include personal services such as cooking, personal laundry, babysitting, etc. If you do have a maid and he/she has done a good job, a tip is always appreciated.
AMENITIES:
All villas are privately owned. Decor, colours and inventories will vary from villa to villa. Standard amenities in all villas include a plentiful supply of bed linens, bath towels, beach towels, telephone including local calls (long distance calls must be made using a calling card), blender, coffee maker and toaster. All normal utilities are included in your rental price. Excessive use of your villa's water supply is not included in the rental price. Air conditioning is not a standard amenity; some of our villas do not have air conditioning available. Laundry facilities also vary from villa to villa.
SECURITY:
Guests are responsible for the security of their villa during occupancy. You must keep all windows and doors locked securely at all times when not on the premises. You must observe all cautions explained by your escort or local contact. Guests are responsible for keys and gate remotes. There is a $25 charge for each set of lost keys. Gate control units will be charged at replacement cost. Be sure to follow instructions precisely on where to leave your villa keys and gate remote controls when you depart
COMPLAINTS AND MAINTENANCE:
In case of a maintenance problem, the guests shall notify their island property manager who will strive to repair the problem as soon as possible. No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc. It is the guest's obligation to report any problems or damage to their villa immediately.
HOUSE PARTIES & FUNCTIONS:
Best of BVI Ltd wishes to maintain a family atmosphere for the quiet enjoyment of guests. We rent to family groups and responsible adults only! Absolutely no house parties or functions such as weddings are allowed without advance written permission from Best of BVI Ltd. Guests shall be respectfully quiet and peaceful, so as not to disturb other residents in the immediate area.
DRUGS AND HAZARDOUS MATERIALS:
Guest and members of his party shall not use or permit to be brought into any villa any illegal substances, inflammable fluids or other explosives or articles deemed hazardous to life, limb or property.
SUBSTITUTION:
Should a villa be sold, be out of order or deemed substandard prior to your arrival, Best of BVI Ltd reserves the right to substitute comparable or better accommodations without liability. If comparable accommodations are not available, guests may receive a complete refund of the rental.
DISCLAIMER:
Best of BVI Ltd is not responsible for inadvertent errors on our website. All rates and villa details are subject to change without prior notice.
GROCERY DELIVERIES:
With advanced notice, groceries can be delivered to your villa prior to your arrival with the food and beverages of your choice. Grocery shopping and delivery service alone (without cooking) will generally cost you $25 per hour, with a 2-hour minimum charge. For these and all other needs, please contact us.
CHEF SERVICES:
It is possible to arrange the services of chefs who are available for just one special dinner only, to one, two, or three meals a day for the duration of your villa stay. Chefs will require an advance deposit for both groceries and for their cooking, which is payable direct. Chefs get booked up far in advance so please plan ahead.
DISABLED GUESTS:
Most of the villas are located on steep hillsides, which offer stunning ocean views, but this also means that many of the villas have stairs. If you have a disability or if you cannot handle many stairs, please enquire so we can be sure to book you into a villa that is suitable for your needs.

FOR AVAILABILITY OR GENERAL ENQUIRIES
PLEASE CONTACT
Trudi King
Tel: +44 (0)1252 674878 (UK) or
email: trudi@bestofbvi.com
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© Copyright 2008 Best of BVI Ltd
Luxury Villa & Yacht Vacations in the British Virgin Islands, College Rd, Ash, GU12 5DB, United Kingdom
Tel: +44 (0)1252 674878; Fax: +44 (0)1252 674878; email: info@bestofbvi.com